FAQs

1. What is janelletshirt.store’s refund and return policy?

We offer a 30-day refund and return policy from the date you received the item. The item must be unused, in its original condition, and in its original packaging. After 30 days, we are unable to issue a refund or replace the item.

2. How do I return an item?

You can contact customer service via the store email to notify us of your return. Please provide your name, order number, date of purchase, reason for return, and product name/number. Then, return the item to the store address following the instructions from customer service. You will be responsible for the shipping costs.

3. When will I receive my refund?

Once we receive and inspect the return, you will receive an email notifying you of the approval or rejection of the refund. If approved, the refund will be processed and applied to your original payment method within a few business days.

4. I still haven’t received my refund, what should I do?

First, double-check your bank account. Then, contact your credit card company and bank, as it may take time for the refund to be credited. If you have followed all of these steps and still haven’t received your money, please contact us at [email protected].

5. How do I cancel my order?

You can cancel your order within 24 hours of placing your order before it begins processing. Please contact us at [email protected] with your order number. We will send you an email confirming that your order has been canceled.

6. What are the situations in which returns are not accepted?

We will not accept returns if there are signs of irregularities or if the product does not comply with our Return Policy. If the returned item does not match the original request, we reserve the right to refuse your parcel. In some cases, we may need to deactivate your account to ensure fairness among our customers.

7. How long does my delivery take?

Orders are typically processed within 1-3 business days and delivery takes approximately 7-15 business days (Monday-Friday). Orders placed over the weekend will be processed the following Monday.

8. How much does shipping cost?

Standard shipping is $6.99 for all orders.

9. Which shipping company is used?

We work with FedEx to ensure your order is delivered on time and in perfect condition.

10. Why is my order delayed?

Some orders may be delayed due to events beyond our control, such as bad weather or high demand. In the event of a significant delay, we will notify you via email.