Returns and Refund policy

30-Day Returns

Enjoy our 30-Day Returns and Refund Policy.

Unfortunately, if it has been 30 days since you received your product, we are unable to issue you a refund or replacement.

To be eligible for a refund, your product must be unused and in the same condition as when you received it. It must also be in its original packaging.

Return Process

You contact customer service via the store’s email to notify them of a return.

Please provide the following information to report a defect:

Your name.
Order number.
Date of purchase.
Reason for return.
Product name and code.

You send the product back to the store’s address as instructed by customer service. You will be responsible for all shipping costs.

Janelletshirt.store receives the product and inspects it to ensure it meets the return requirements.

After inspection, the store will refund the customer to your original form of payment.

Refunds (if applicable)

After we receive and inspect your return, we will send you an email to let you know that we have received your return. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not received your refund yet, first check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially credited.

Next, contact your bank. There will usually be some processing time before the refund is credited.

If you have done all of this and still have not received your refund, please contact us at the address below.

Contact us to cancel your order

We will send you an email confirming your order has been cancelled

We may cancel your order within 24 hours of placing the order before processing begins.

Restrictions on returns

We will not accept returns if we notice an unusual pattern or return activity that does not comply with our Return Policy, or if the returned item is different from the original return request, or the returned item does not match what you ordered, in which case we may have to reject your parcel.

In certain circumstances, we may need to deactivate your account and any related accounts to prevent repeat misconduct and ensure fairness between customers.

Who to contact if you have questions?

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer care team at:

Mon-Fri: 8AM – 6PM (Monday to Friday, Saturday and Sunday off)

Phone number: +1 (326) 732-1791

Address business:11366 Momarte Ln, St. Louis, MO 63146, USA

Email: [email protected]